Privacy Policy
1. Who We Are
Fynix Media Sdn Bhd ("Fynix Media", "we", "us", "our") is a digital marketing agency based in Kuala Lumpur, Malaysia. This Privacy Policy explains how we collect, use, and protect your personal information when you visit fynixmedia.com or engage with our services.
For any privacy-related questions, contact us at hello@fynixmedia.com.
2. What Data We Collect
We collect the following types of personal data:
- Contact & Form Data — name, email address, phone number, website URL, and any information you submit through our audit or contact forms.
- Communication Data — messages exchanged via email, WhatsApp, or any other communication channel.
- CRM Data — information stored in our internal systems for the purpose of managing client relationships and delivering our services.
- Usage Data — website visit data including pages visited, time on site, device type, and location (only with your consent via cookies).
3. How We Use Your Data
We use your data to:
- Respond to your enquiries and deliver your requested audit.
- Send you relevant information about our services via email or WhatsApp.
- Manage our client relationships through our internal CRM.
- Improve our website and marketing performance (with your consent).
- Comply with legal obligations.
We do not sell your data to third parties. Ever.
4. Legal Basis for Processing
We process your data based on:
- Consent — when you submit a form or accept cookies.
- Legitimate interest — to manage and improve our business operations.
- Contractual necessity — to deliver services you have engaged us for.
5. Cookies & Tracking
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics only runs if you click Accept on our cookie banner. If you decline, Google Analytics does not run and no analytics data is collected.
Our contact and free audit forms are provided by GoHighLevel and appear in a frame on our pages. They load their own third-party tools, which our cookie banner does not control. These include Cloudflare's bot protection, which keeps spam out of the forms, and a Meta (Facebook) Pixel. We use the Meta Pixel to measure how our Meta advertising performs and, where relevant, to show our ads to people who have visited our website or used our forms. For full details see our Cookie Policy section below.
6. Cookie Policy
We use the following types of cookies and tracking tools:
- Essential cookies: required for the website to function. Cannot be disabled.
- Analytics cookies: used via Google Analytics 4 to track website usage. Only activated with your consent.
- Security cookies: set by Cloudflare's bot protection when our forms load. They help keep spam and automated abuse out of our forms.
- Advertising technology: a Meta (Facebook) Pixel loaded by our contact and free audit forms. It is not controlled by our cookie banner, so it can load even if you decline analytics cookies. It may send information such as the pages you view and how you use our forms to Meta, which handles it under its own privacy policy. You can manage how Meta uses this information in your Facebook ad settings, or block third-party trackers in your browser.
You can change your Google Analytics choice at any time by clearing this site's data in your browser and revisiting our site. To avoid the tools in our forms, you can email us at hello@fynixmedia.com instead of using them.
7. Data Retention
We retain your personal data for as long as necessary to deliver our services and comply with legal obligations. If you wish to have your data deleted, contact us at hello@fynixmedia.com and we will action your request within 30 days.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at hello@fynixmedia.com.
9. International Data Transfers
As we serve clients across Asia and internationally, your data may be processed outside your country of residence. We take reasonable steps to ensure your data is handled securely regardless of where it is processed.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
Fynix Media Sdn Bhd
Kuala Lumpur, Malaysia
hello@fynixmedia.com
+60 10 246 3658