Privacy Policy

1. Who We Are

Fynix Media Sdn Bhd ("Fynix Media", "we", "us", "our") is a digital marketing agency based in Kuala Lumpur, Malaysia. This Privacy Policy explains how we collect, use, and protect your personal information when you visit fynixmedia.com or engage with our services.

For any privacy-related questions, contact us at hello@fynixmedia.com.

2. What Data We Collect

We collect the following types of personal data:

• Contact & Form Data — name, email address, phone number, website URL, and any information you submit through our audit or contact forms.
• Communication Data — messages exchanged via email, WhatsApp, or any other communication channel.
• CRM Data — information stored in our internal systems for the purpose of managing client relationships and delivering our services.
• Usage Data — website visit data including pages visited, time on site, device type, and location (only with your consent via cookies).

3. How We Use Your Data

We use your data to:

• Respond to your enquiries and deliver your requested audit.
• Send you relevant information about our services via email or WhatsApp.
• Manage our client relationships through our internal CRM.
• Improve our website and marketing performance (with your consent).
• Comply with legal obligations.

We do not sell your data to third parties. Ever.

4. Legal Basis for Processing

We process your data based on:

• Consent — when you submit a form or accept cookies.
• Legitimate interest — to manage and improve our business operations.
• Contractual necessity — to deliver services you have engaged us for.

5. Cookies & Tracking

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This only activates if you accept cookies via our cookie banner. If you decline, no tracking data is collected. For full details see our Cookie Policy section below.

6. Cookie Policy

We use the following types of cookies:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — used via Google Analytics 4 to track website usage. Only activated with your consent.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

7. Data Retention

We retain your personal data for as long as necessary to deliver our services and comply with legal obligations. If you wish to have your data deleted, contact us at hello@fynixmedia.com and we will action your request within 30 days.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at hello@fynixmedia.com.

9. International Data Transfers

As we serve clients across Asia and internationally, your data may be processed outside your country of residence. We take reasonable steps to ensure your data is handled securely regardless of where it is processed.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

Fynix Media Sdn Bhd
Kuala Lumpur, Malaysia
hello@fynixmedia.com
+60 10 246 3658